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Advantage Cleaning Services Does Business Office Cleanings For Horseheads, N.Y. 14845!!!

Question

[Friday, May 20, 2011]
We have a 3,000 sq. ft. banquet hall floor of VCT, used pretty much daily for dart leagues, parties, receptions, banquets and meetings from September through May. The 10 or 12 banquet tables and 100 chairs with plastic glide feet are dragged and this scratches and damages the floor beyond belief. To make matters worse, the schedule does not allow for an appropriate maintenance schedule. The building houses an additional 7,000 sq. ft. of hard floor. The facility has no auto scrubber, no burnishing machine, and no time to institute a proper maintenance program. We have a 2 speed swing machine and a wet vac to do all the work. There appears to have been pigment leeching from the stripper and pad leaving the blue tile faded looking, scratched, and blotchy. This floor needs to be stripped, refinished, cured, and burnished at least once, if not twice annually, and, at the very least, a burnisher should be purchased. It is dry and damp mopped daily, but the workload leaves little time for burnishing, or deep scrubs and recoats, especially September thru May when heavy use prohibits the removal of obstructions. Still, the gold standard is demanded. I have done this work for 30 years and I can’t get through to them; bookings and lost revenues are far more important. Either I am out of my league or they are. Any words of advice would be appreciated. I’ve been there almost 8 years and I know what I should do, but the economy in this area isn’t exactly bursting.
Cleaning Procedures - Karol Grant

Answer

Unless the facility is willing to place value on floor appearance by opening their pocket book, you are just banging your head against the wall. You could demonstrate proper floor maintenance by borrowing, renting, or asking your Jan/San supplier to lend you a demo unit to burnish 1/3 of the room.

Then, suggest that an investment in proper equipment will greatly enhance the floor appearance. This, in turn, should improve customer satisfaction levels. Next quarter, work on an autoscrubber. Remember; you can only do what you can do, with what you have to work with. But never stop trying to bring excellence to your job assignment.

Gary Clipperton
National Pro Clean Corp.
(719) 598-5112www.nationalproclean.com