How automation in manufacturing boosts profits in Olean NY, 14760 - ACS Facility Services

How automation in manufacturing boosts profits in Olean NY, 14760 - ACS Facility Services

 

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Client:
A leading healthcare equipment manufacturer

Industry:
Manufacturing

Business need addressed:
Higher operating costs and low levels of customer satisfaction due to the following challenges:

  • Manual master data management in ERP and other systems causing high turn around time and a possibility of errors
  • High turn around time in parts supply chain management due to a lengthy procurement process
  • Automatic update of attributes in ERP and other systems to ensure accurate master data.Enhanced after market services and supply chain processes through automation

Business impact:

  • Increased process efficiency by up to 35% for some processes
  • Robust master data management increased sales by reducing the launch time of products from 14 days to only 2 days
  • Increased customer satisfaction with a drop in service request (SR) closure time, from 72 hours to 18 hours
  • Reduced end-to-end cycle time for shipping of spare parts—from order placement to shipment—from 2 days to 1 day

In today's customer-centric economy, there are enormous challenges when trying to delight stakeholders cost effectively and at scale. A leading healthcare equipment manufacturer challenged with high operating costs and low levels of customer satisfaction, addressed these challenges using a practical Lean DigitalSM approach to reimagine its supply chain function and master data management to improve process efficiency, speed to market and service resolution, driving revenue growth and lower costs.

Business challenge

One of the world's leading healthcare equipment manufacturers was facing the following challenges:

  • Complex and highly manual master data management process
  • High turnaround time in the parts supply chain process
  • Low customer satisfaction due to increasing SR closure time
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